All UK and worldwide P&L waste management software installations covered by one of our Gold, Silver or Standard Maintenance Support Contracts enjoy year-round 24/7 technical support from trained P&L technicians, except for UK Bank Holidays.
Read about the three levels of maintenance support offered by P&L
P&L has a dedicated telephone line for UK and worldwide Support calls to our offices at Kidlington during UK office hours:
P&L UK customers should dial: 01865 378782
P&L Worldwide customers should dial: 00 44 1865 378782
| For out-of-office-hours Support: P&L UK customers should dial: 07831 629239 P&L Worldwide customers should dial: 00 44 7831 629239 |
If you have a systems or software related problem, our support team will first try to identify the cause over the phone and provide a verbal fix immediately; or contact you later by fax, telephone or email. If this is not appropriate, then we'll dial into your site and carry out diagnostics remotely via modem link. When the occasion demands (and it's rare!) we'll have an engineer on site as soon as logistically possible.
