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Always confirm current specifications and prices with our sales desk on +44 (0)1865 370722 |
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Gold, Silver or Standard – choose to suit
your business... |
In order to provide the best level of service to our clients in the most cost-effective way, P&L offers three levels of maintenance support cover for both IWS and SKIP2 packages. |
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Standard Maintenance |
This is the current maintenance contract offered |
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Silver Maintenance |
As above but with one planned annual
consultative visit (1 every 12 months) |
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Gold Maintenance |
As above but with three planned annual
consultative visit (3 every 12 months) |
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Annual costs for the above will be: |
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Standard Maintenance |
20% of software |
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Silver Maintenance |
As Standard plus £675.00 |
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Gold Maintenance |
As Standard plus 3 days at £625.00 per day |
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Standard Consultative days are currently charged at £790.00 per day |
These charges are fixed for the duration of the annual maintenance contract. The only additions will be mileage charges which are charged at the standard price list rate per mile; and subsistence costs which are charged at cost. |
A day is defined as Monday to Friday excluding Bank Holidays for a maximum of 8 hours, usually between 10.00 and 17.00 or part thereof. |
Visit days can be utilised for consultancy, training or general system administration but on each visit time must be allowed for a system checkup to ensure that the software is running efficiently. |
Consultative visit days must be taken during the maintenance period and cannot be carried over into subsequent maintenance periods. |
P&L will co-ordinate with the customer to arrange a mutually convenient date for the visits. Where the customer specifically requires a particular date then four weeks notice will be required by P&L. |
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